Refund policy

We hope you will love your new piece of Sweet Marie Jewellery, but in the unlikely event that it does not delight you, we have a 14-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or order number.

To start a return, you can contact us at info@sweetmariejewellery.com. If your return is accepted, we will send instructions on how and where to send your package.

You can always contact us for any return question at info@sweetmariejewellery.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and if all is good, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.